
501 – Lucent Technologies – Making the things that make communications work
English
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Arabic
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502 – CORUS – Product development through continuous improvement
English
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Arabic
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503 – CORUS – Continuous improvement as a business strategy
English
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Arabic
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504 – Leyland Trucks – Continuous improvement within an organisation
English
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Arabic
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505 – CORUS – Continuous Improvement – The Corus Way
English
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Arabic
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506 – Dr. Martins – Re-engineering a business process
English
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Arabic
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507 – TNT – Delivering a superior customer experience
English
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Arabic
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508 – Morrisons – Developing competitive advantage through customer service
English
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Arabic
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509 – First Direct – Using customer service to position a business
English
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Arabic
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510 – Parcelforce Worldwide – Customer Service as A Strategy
English
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Arabic
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511 – Enterprise Rent-A-Car – The importance of customer service at Enterprise Rent-A-Car
English
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Arabic
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512 – Portakabin – The importance of excellent customer service
English
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Arabic
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513 – Homebase – The importance of customer service
English
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Arabic
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514 – GALA Group – An integrated approach to Customer Service
English
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Arabic
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516 – BUPA – Using call centres to deliver customer solutions
English
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Arabic
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517 – Equitable Life Assurance Society – Client servicing in a customer-focused organisation
English
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Arabic
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518 – Virgin Atlantic – Building an airline through brand values
English
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Arabic
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519 – Britannia – Managing and rewarding customer loyalty
English
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Arabic
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521 – Jaguar – Creating world class performance in a Jaguar assembly plant
English
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Arabic

527 – Walkers – Success through managing quality, safety, customer service and cost
English
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Arabic

528 – BOC – Operating an effective safety, health and environmental policy
English
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Arabic

529 – British Steel – Managing health and safety – a quality approach
English
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Arabic

533 – Procter & Gamble – Creating innovation for competitive advantage
English
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Arabic

542 – Legal Services Commission – Becoming a lean service organisation
English
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Arabic

543 – Cummins – Using Six Sigma statistical thinking to improve business processes
English
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Arabic

546 – Enterprise – Locating a business to enhance the customer experience
English
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Arabic

547 – CEMEX – Sustainable performance in the construction industry
English
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Arabic

552 – GNER – Great North Eastern Railway – Creating an ultimate travel experience
English
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Arabic

553 – Cadbury Schweppes – The acquisiton of Dr PepperSeven-Up company inc
English
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Arabic

554 – Anglo American – New technology development in the primary sector
English
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Arabic

559 – Canon – Integrated information systems (seeing the whole picture)
English
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Arabic

560 – POLESTAR – Staying ahead – embracing new technologies in a new digital world
English
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Arabic

577- PortaKabin – The importance of quality in creating competitive advantage
English
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Arabic

580 – Sheffield Forgemasters International – Creating a competitive advantage through R&D
English
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Arabic

583 – Syngenta – Using research and development to improve agricultural productivity
English
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Arabic

584 – Shell – Taking a long-term view – developing fuels for the future
English
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Arabic

589 – Lafarge – Developing a sustainable supply chain to add value
English
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Arabic

590 – Warburtons – Managing the supply chain to meet customer needs
English
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Arabic

594 – BCCCA – Supporting agriculture to create sustainable development
English
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Arabic

597 – Excl – Managing the supply chain for globally integrated products
English
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Arabic

601 – Marks & Spencer – Using supplier relationships to serve customers better
English
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Arabic

602 – Cargill – The role of a multi-national in developing markets
English
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Arabic