101 Managerial Skills: The First Mile in The Milestone
Managerial & Leadership LevelManagement for new Managers
Who Should Attend
Managers with one to three years of experience who are seeking additional management training
Our Mutual Objectives
- Clearly Articulate Your Role and Responsibilities as Manager
- Effectively Manage the Performance of Your Direct Reports
- Capitalize on Your Employees’ Natural Motivators for Success
- Determine the Best Ways to Communicate throughout Your Organization
- Learn and Apply the Principles of Situational Leadership
- Identify the Benefits and Procedures of Effective Delegation
- Uncover Your Strengths as a Coach
Course Outlines
1- Manager Self-Assessment
- Identify what you do well in your new role and what you can do even better
- Determine the skills you have that still need improvement
2- Defining Your Role
- Your responsibilities and the expectations of your boss, peers and former colleagues
- Create an environment to achieve results with and through your team
3- Performance Management
- Differentiate between your responsibilities and those of your direct reports
- Learn what to keep in a personnel file
4- Effective Communication
- Determine the best communication strategies with your manager and your team
- Plan and conduct effective meetings
5- Motivational Strategies
- Causes of dissatisfaction in your group
- Uncover your employees’ motivators and capitalize on them
6- Situational Leadership —the Art of Influencing Others
- How to develop people, value differences and encourage honest communication
- Develop your leadership style to gain commitment from your employees
- Match your leadership style to your employees’ developmental needs
7- Coaching for Performance
- Uncover your coaching strengths
- Techniques to improve performance effectiveness
- Role play coaching a staff member
8- Delegation for Development
- Benefits and pitfalls of delegating
- Learn the steps for delegation success
- Practice delegation assignments