101 Managerial Skills : The First Mile in The Milestone

101 Managerial Skills: The First Mile in The Milestone


Managerial & Leadership LevelManagement for new Managers


Who Should Attend

Managers with one to three years of experience who are seeking additional management training


Our Mutual Objectives

  • Clearly Articulate Your Role and Responsibilities as Manager
  • Effectively Manage the Performance of Your Direct Reports
  • Capitalize on Your Employees’ Natural Motivators for Success
  • Determine the Best Ways to Communicate throughout Your Organization
  • Learn and Apply the Principles of Situational Leadership
  • Identify the Benefits and Procedures of Effective Delegation
  • Uncover Your Strengths as a Coach

Course Outlines

1-      Manager Self-Assessment

  • Identify what you do well in your new role and what you can do even better
  • Determine the skills you have that still need improvement

2-      Defining Your Role

  • Your responsibilities and the expectations of your boss, peers and former colleagues
  • Create an environment to achieve results with and through your team

3-      Performance Management

  • Differentiate between your responsibilities and those of your direct reports
  • Learn what to keep in a personnel file

4-      Effective Communication

  • Determine the best communication strategies with your manager and your team
  • Plan and conduct effective meetings

5-      Motivational Strategies

  • Causes of dissatisfaction in your group
  • Uncover your employees’ motivators and capitalize on them

6-      Situational Leadership —the Art of Influencing Others

  • How to develop people, value differences and encourage honest communication
  • Develop your leadership style to gain commitment from your employees
  • Match your leadership style to your employees’ developmental needs

7-      Coaching for Performance

  • Uncover your coaching strengths
  • Techniques to improve performance effectiveness
  • Role play coaching a staff member

8-      Delegation for Development

  • Benefits and pitfalls of delegating
  • Learn the steps for delegation success
  • Practice delegation assignments

102 Managerial Skills : The Extra-Miles in The Milestone

102 Managerial Skills: The Extra Miles in The Milestone

Sharpening Your Managerial Skills


Who Should Attend

This seminar provides management training for individuals with fewer than five years of management experience who want to gain foundational tools of “nuts and bolts” management or improve their basic management skills.

Our Mutual Objectives

  • Understand the real work of the manager—integrating people and activities
  • Become a more effective and efficient manager by utilizing effective time management techniques
  • Track work activities, implement project processes and successfully manage projects across your organization
  • Build and maintain the right employee talent base
  • Improve budgeting competence and manage operational costs
  • Identify and solve problems through proactive leadership

Course Outline

1-      The Manager’s Reality

  • Gain a Better Understanding of What Managers Really Do
  • Distinguish between Management and Administration, and Focus Your Efforts on Management Activities
  • Identify at Least Two Management Issues You Wish to Address
  • Make an Action Plan for Learning

2-      Managing Time

  • Understand the Value of Your Time
  • Set Priorities to Support Your Organizational Goals
  • Choose Between Competing Priorities
  • Handle Nonessential or Nonvalid Tasks
  • Learn Nine Techniques for Handling Activities
  • Gain More Control Over How You Use Time By Implementing Six Key Steps

3-      Managing Projects

  • Differentiate Between a Project and Ongoing Responsibilities
  • Understand the Basic Terminology for Project Management
  • Use a Four-Step Process to Better Manage Your Projects
  • Select the Appropriate Project Management Tools to Support Your Efforts
  • Appropriately Use Project Management Processes in Your Work

4-      Introduction to the Budgeting Process

  • Understand the Purpose of an Organizational Budget
  • Recognize Basic Business Financials
  • Identify the Various Use Different Budgeting Processes
  • Distinguish Between Direct and Indirect Costs
  • Develop Ways to Estimate (Project) Costs
  • Analyze a Budget
  • Use Your Budget to Forecast Future Opportunities
  • Get Your Budget Approved

5-      HR – It’s All About People

  • Develop an Organizational Performance Management Plan
  • Write a Job Description
  • Hire the Right Person for the Job Through Effective Interviewing
  • Define Your Expectations By Creating SMART Goals
  • Provide Effective Feedback Regarding Performance and Developmental Opportunities

6-      The Manager and the Team

  • Distinguish a Work Group from a Work Team
  • Identify the Key Competencies Needed By Effective Team Members
  • Recognize and Develop the Competencies of Your Team
  • Encourage Value-added Teaming to Foster Organizational Success

7-      Preparing to Lead

  • Identify the Attributes of Effective Leaders
  • Recognize the Individual and Situational Variables Surrounding Leadership
  • Use Appropriate Leader Attributes for Effective Leadership
  • Understand Why People Would or Should Follow You
  • Determine What It Takes to Take the Lead and Make a Plan for Improvement

8-      The Manager’s Reality Plan

  • Reflect on the Tools You’ve Learned Over the Past Three Days to Manage and Lead Your Team
  • Consider the Lessons from Devon’s Experiences and Apply These Lessons in Your Workplace
  • Describe Your Successes and Opportunities in Your Role
  • Develop a Personal Action Plan

Lead Like A Pro.

Lead Like A Pro.

How to be an Executive Leader

Who Should Attend

This course is designed to provide executive leadership training for midlevel managers or executives who lead others with managerial responsibility. It will benefit executives who require strong decision-making skills and the ability to lead and motivate others.

Our Mutual Objectives

  • Understand Four Critical Competencies of Executive Leadership
  • Distinguish the Differences between Leadership and Management
  • Understand the Importance of Vision to Strategic Thinking
  • Prioritize Based on First Things First Principles
  • Understand and Apply Situational Leadership
  • Coach Employees Toward Improved Performance
  • Identify Ways to Use Business Ethics to Build Trust
  • Assess Personal Values and Be Able to Integrate Them into the Business Setting
  • Describe Three Keys to Motivating the Workforce
  • Improve Communication through Active Listening and Future-Focused Conversations
  • Define Emotional Intelligence and Explain How It Benefits an Organization
  • Understand Your Emotional Intelligence Strengths and Developmental Needs
  • Draw on a Personal Development Plan for Further Development as a Leader

Course Outlines

1-      Understanding Today’s Executive Leadership Expectations

  • Examining your executive leadership challenges
  • Exploring the fundamental concepts of executive leadership
  • The four-factor model of effective executive leadership
  • Differentiating between leadership and management
  • Identifying the executive leadership requirements for the 21st century

2-      Leadership with the Head: Exploring the Strategic Elements of Executive Leadership

  • Defining mission, vision and values
  • Focusing on the “big picture” when building the culture
  • The importance of planning and prioritizing in day-to-day activities
  • Taking the time to focus on envisioning the future
  • How a personal vision statement helps you achieve your organizational vision

3-      Leadership with the Hands: Examining Situational Leadership

  • Effectively influencing the performance of others
  • Applying Situational Leadership® in coaching situations: delegating to high-performing employees…properly addressing performance issues
  • Giving positive and constructive feedback: “you” vs. “I” messages
  • Coaching role-plays and other techniques that help you lead the team with effective executive leadership, boost creativity and improve communication, solve problems and make decisions

4-      Leadership with the Feet: Personal Values and Ethics at Work

  • Understanding the challenges you face—and the various ways you can manage them
  • Creating a culture of trusting relationships
  • How individualized “passionate purpose” provides a context for consistency and credibility

5-      Leadership with the Heart: Practicing Ways to Communicate

  • Executive leadership techniques for enhancing pride in the work and the organization
  • Motivating the workforce: three elements that ensure increased job satisfaction and productivity
  • Examining the role of “emotional intelligence” in successful executive leadership
  • Assessing your “emotional intelligence”: your strengths and areas that need development

6-      Creating an Executive Leadership Development Plan

  • Developing a plan based on your goals and your organization’s strategy

What it takes to LEAD?!!

What it takes to LEAD?!!

Who Should Attend

Any manager who needs leadership training to step into a leadership role or who is about to take on a new leadership assignment

Our Mutual Objectives

  • Understand What a Leader Is…and Is Not
  • Project a More Dynamic Image
  • Discover Your Own Unique Leadership Style
  • Determine Which Leadership Attributes You Already Possess
  • Take on Your First Leadership Position with Greater Confidence
  • Get Noticed by Learning How to Look and Talk Like a Leader
  • Find Out What People Expect and Respect in a Leader
  • Reduce the Anxiety and Stress That Come with Being a Leader
  • Avoid False Starts and Mishaps When You Start Being a Leader
  • Refine Your Leadership Skills in Gaining and Using Power and Influence Positively
  • Learn How to Motivate a Team, Including “Difficult” People
  • Protect Yourself against the Pitfalls of Intra-organizational Politics

Course Outlines     

1-      Is There a Leader in You?

  • Discuss Which Qualities Senior Management Looks for in Candidates for Leadership Positions
  • Explain What Followers Expect from Their Leaders
  • Identify Your Major Strengths and Areas for Improvement as a Leader
  • Build Your Leadership Development Plan Using The Leadership Model

2-      What Do Leaders Talk About?

  • Assess Your Own Leadership Style
  • Develop the Most Effective Leadership Style for Your Position
  • Identify and Use Effective Communication Patterns
  • Identify the Types of Subjects Leaders Discuss
  • Create a Vision, Set Direction and Give Instructions That Are Understood and Followed
  • § Explain the Benefits of Vision, Mission, and Values Statements That Are Thoroughly Implemented

3-      What Is Your Leadership Image?

  • Project the Positive Professional Image of a Leader
  • Understand the Importance of Trust and Its Effects on Followers
  • Build Relationships of Trust with Those You Lead

4-      How Can You Build Your Influence and Power?

  • Identify a Leader’s Sources of Power and Influence
  • Describe Ways That Leaders Can Build Their Power and Influence
  • Expand Your Power Network by Developing Key Relationships
  • Understand the Precautions on the Use of Your Power and Influence
  • List the Traps to Avoid in Using Power

5-      How Should You Handle Organizational Politics?

  • Differentiate between Good Politics and Bad Politics
  • Explain Why Leaders Must Understand and Participate in Organizational Politics
  • Describe How Leaders Develop and Advance Their Leadership Agenda
  • Explain Strategies for Getting Others to Support Your Agenda
  • Cope with and Survive the Agendas of Adversaries

6-      How Can You Motivate People?

  • Explain the Things That Really Motivate People
  • List the Factors That Make People Act the Way They Do
  • Explain How to Handle Former Peers Who Resist Your Authority
  • Describe How to Handle Difficult People

Teamwork – Build To Last

Teamwork – Build To Last

Manage People Effectively


Who Should Attend

Experienced managers with three to five years of management experience who are interested in enhancing their managerial effectiveness.
Our Mutual Objectives

  • Ensure Long-Term Business Results by Effectively Developing People
  • Meet the Diverse Needs of All Your Team Members with Proven Communication Techniques
  • Motivate Your People
  • Anticipate and Resolve Conflict Situations
  • Instill a Culture Based on Trust and Partnerships
  • Increase Dialogue and Constructive Feedback
  • Understand the Importance of Transformational Coaching as a Tool for Partnering with Your Team
  • Use Delegation to Increase Productivity and Individual Growth

Course Outlines

1-      The Learning Workplace

  • Deal with significant changes
  • Assess your approach to challenges from your staff
  • Understand your behavioral profile and scoring matrix

2-      The Manager’s Style—How Others See You

  • The four primary behavioral styles: relater, socializer, thinker, director
  • How to recognize others’ behavioral styles to increase support and communication
  • Style adaptability to increase your managerial effectiveness

3-      Managing Teams

  • Teams, team stages and work group
  • How to develop, create and manage a successful team

4-      The Transformational Coach—Partnership Coaching

  • How to move from a boss to a coach
  • The competencies and strengths of a transformational coach
  • Identify your developmental strategies

5-      Style and Motivation

  • Key values in determining various ways to motivate people
  • The relationship between values and individual expectations
  • Assess your company’s existing recognition, reward and benefit systems in relation to employee growth and performance
  • How to select motivators based on individual needs

6-      Managing Conflict

  • Assess your preference and approach for dealing with conflicts
  • Identify the critical modes for reaching successful resolution
  • Shift your style to manage conflicts

7-      Delegation for Growth

  • Barriers and techniques to overcome resistance and minimize risks
  • Reexamine the effectiveness of your current delegating techniques
  • Delegation styles and approaches

8-      Managing Performance and Growth

  • Apply all concepts learned through simulation actions
  • How to promote continuous learning among your staff

A Step Ahead : Strategic Planning

A Step Ahead

Strategic Planning

Who Should Attend

Executives, division leaders and other senior managers involved in the formation and implementation of strategic planning.

Our Mutual Objectives

  • The Evolution of Strategy and Its Movement Through Different Schools of Thought Over the Years
  • Basic Terminology and Differing Definitions
  • A Classic Strategic Planning Process
  • Application of Concepts, Frameworks and Analytical Tools That You May find Helpful When You Return to Your Workplace

Course Outlines

1-      Strategic Planning Principle

  • Determining a frame of reference for strategic planning concepts
  • Schools of thought in strategic planning
  • The evolution of strategy

2-      An Overview of the Strategic Planning Process

  • Basic elements of strategic planning
  • Developing and managing the strategy formation process

3-      Understanding Your Organization’s Mission

  • Your organization’s core values
  • Creating a mission statement for your own organization

4-      Assessing the External Environment

  • Identifying macro and micro factors
  • Responding to changes in the environment
  • The I/P (Importance/Performance) matrix as a competitive tool

5-      Understanding Your Internal Environment

  • How to become a high-performing organization
  • Financial elements of developing strategy

6-      Formulating Your Strategic Planning

  • Data synthesis
  • SWOT analysis


7-      Competitive Strategic Planning

  • Defining your competitive advantage
  • The product/industry/life cycle curve
  • Understanding mega patterns

8-      Ensuring Strategic Alignment

  • Creating organizational accountability
  • How to translate the grand design into well-executed strategic planning

9-      Strategic Planning Execution

  • Key building blocks
  • Learning the three core processes
  • Understanding resource allocation and strategy formation

10-  A Strategic Planning Process

  • Determining the best processes for your business

Take No Risk: Making The Right Decision

Take No Risk: Making The Right Decision

Effective Decision Making


Who Should Attend

Managers whose decisions have long-term effects, significantly impacting financials, people, processes and reputation of department or company

Our Mutual Objectives

  • Clarify your objectives, put an end to uncertainty and unnecessarily risky decisions
  • Learn a structured process for making high-impact decisions with optimum timing and effectiveness
  • Think and act decisively in a contradictory, ever-changing environment
  • Articulate and draw conclusion and commit to your decisions


Course Outlines

1-      Framing Your High Impact Decision

  • Understand how a decision opportunity/problem is presented to you
  • the underlying assumptions, attitudes, opinions, historical context, experience and expectations
  • Sifting through and identifying the right frame or context to use
  • Value-focused thinking, what should drive all of your decisions

2-      Identifying Your Objectives

  • Recognize the real opportunity or problem by identifying your possible outcomes
  • Clarify your objective for making the decisions
  • Become proactive and seek decision opportunities

3-      Identifying and Creating Alternatives

  • Right information can equal right risk/reward
  • Learning when single financial objectives (e.g., NPV, ROI) are inadequate
  • Understanding your (and your organization’s) risk attitude and gathering the data/information and assessing the risk of return
  • Articulating when some analysis is worthwhile and when too much analysis can lead to decision paralysis

4-      Assessing the Impacts

  • Recognizing the impacts of your decision
  • Learning effective approaches for smart, timely, and effective decision making
  • Recognizing and utilizing the basic elements for making powerful decisions
  • Exploring options and alternatives
  • Knowing when it’s time to decide—move on, move out, move up

5-      Evaluate, Compare and Select amongst Alternatives

  • Use the model to select the best alternative
  • Consider multiple objectives

6-      Dealing with the Unknowns—Risk Versus Reward

  • Understanding your own risk tolerance
  • Assessing and working within the risk tolerance of your organization/company
  • Recognizing the impact of linked decisions and assessing the impact on others

7-      Selling Your Decision

  • Creating clear, understandable communication about your decision
  • Handling joint decisions involving other parties
  • Formulating a communications strategy to explain the decision and its impact to create buy in

8-      Making Your Decision Plans

  • Applying the techniques learned to your specific high-impact business decision

Organizational Change Re-inventing

Organizational Change Re-Inventing

Plan & Manage Organizational Change

Who Should Attend

Managers who lead and implement various types of changes in management plans, as well as those who want to broaden their current change management skills

Our Mutual Objectives

  • Define Change Management and Differentiate Five Types of Organizational Change
  • Recognize and Deal with Strategic Pressure Points in a Proactive Way
  • Build Executive Sponsorship and Understand the Role of Top Management in Determining the Success of Change Management
  • Assess and Identify Major Issues Involved in Organizational Readiness
  • Implement Practical Strategies for Dealing with Intellectual and Emotional Challenges
  • Create a Macro Change-Management Strategy and Execute a Six-Step Change-Management Plan
  • Identify the Greatest Contributors to the Success of a Change-Management Program
  • Demonstrate Greater Mastery of Key Change-Management Skills
  • Identify the Most Effective Methods of Communication and Create Communication Plans
  • Ensure Human Resource Systems Support Rather Than Undermine Change
  • Help the Organization Recover, Rebound, and Learn from Change

Course Outline

1-      Introduction

  • Define Change Management and Differentiate between Five Types of Organizational Change
  • Diagnose the Type of Change Your Organization Has Experienced
  • Describe the Role of the Change Leader
  • Describe How Line Managers and Human Resources Partner in Sharing the Change Management Role

2-      Understanding the Need for Change

  • Recognize and Deal with Strategic Pressure Points in a Proactive Way
  • Diagnose the Impact of Change on the Entire Organization
  • Assess and Identify Major Issues Involved in Organizational Readiness
  • Implement Techniques That Will Help Manage the Speed and Scope of Change

3-      Dealing with Resistance to Change

  • Conduct a Stakeholder Analysis and Diagnose the Level of Support for Change
  • Identify Proactive Ways to Build Stakeholder Support for Change and Minimize Resistance
  • Understand the Intellectual and Emotional Responses to Change
  • Implement Communication Strategies That Help You Build Support for Change
  • Identify the Most Common Types of Resistance and Implement Techniques to Overcome Them

4-      Leading Change Initiatives

  • Describe the Attitudes and Behaviors That Underlie Critical Change Management Skills
  • Demonstrate Greater Mastery of Change Management Skills

5-      Creating a Change Management Plan

  • Create a Strategy and Execute a Six-Step Change Management Process
  • Overcome the Pitfalls of Programmatic Change
  • Understand How Human Resource Systems and Practices Need to Support the Change Plan

6-      Learning from Change

  • Describe What It Means to Be a Learning Organization and How This Relates to Change Management
  • Use Various Techniques to Gather Feedback about Change Initiatives
  • Diagnose Breakdowns in the Change Process and Use Lessons Learned to Prevent Future Breakdowns
  • Help the Organization Recover, Rebound, and Learn from Change

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